FAQs
Got questions? We've got answers. Check below for the most common queries.
General FAQs
1. What is Duke Technology?
Duke Technology is a payment gateway provider in Pakistan, facilitating online transactions for businesses and individuals.
2. What services does Duke Technology offer?
Duke Technology offers payment gateway solutions, online payment processing, and merchant services.
3. How secure is Duke Technology?
Duke Technology uses PCI-DSS compliant security measures, encryption, and 2-factor authentication to ensure secure transactions.
Merchant FAQs
4. How do I become a Duke Technology merchant?
Register on our website, provide required documents, and wait for verification and approval.
5. What documents are required for merchant registration?
CNIC, business registration documents, and proof of address.
6. What is the merchant registration fee?
Please contact our sales team for fee details.
Transaction FAQs
7. What types of payments does Duke Technology support?
Credit/debit cards, mobile wallets, and internet banking.
8. What is the transaction processing time?
Real-time processing for most transactions.
9. Can I refund or cancel a transaction?
Yes, contact our support team for assistance.
Technical FAQs
10. What integration options does Duke Technology offer?
API integration, plugin integration, and hosted payment pages.
11. What programming languages do you support?
Java, PHP, Python, and .NET.
12. How do I test my integration?
Contact our support team for test credentials and assistance.
Support FAQs
13. How do I contact Duke Technology support?
Contact through email: support@novaconnect.com.pk
14. What are Duke Technology's support hours?
Monday-Friday, 9am-5pm PST.
15. Can I request a callback from support?
Yes, submit a request on our website.
Security and Compliance FAQs
16. Is Duke Technology PCI-DSS compliant?
Yes, Duke Technology adheres to PCI-DSS standards.
17. How does Duke Technology protect customer data?
Encryption, secure servers, and access controls.
18. What is Duke Technology's policy on fraud prevention?
Monitoring, reporting, and cooperation with authorities.
Fee and Pricing FAQs
19. What are Duke Technology's transaction fees?
Please contact our sales team for fee details.
20. Are there any setup or monthly fees?
Yes, contact our sales team for details.
21. How do I view my transaction history and fees?
Login to your Duke Technology merchant dashboard.